Our Commitment to Safer Play
We support a culture where entertainment never comes at the expense of wellbeing. That means putting safety features within reach, explaining the risks in plain language, and responding quickly to concerns. If you think gambling is affecting your health, finances, or relationships, use the tools below and reach out to the services listed here.
We work to keep vulnerable users away from real-money play, encourage informed decisions, and make limits easy to set and hard to ignore. Gambling involves risk and chance; no tool or tip can remove that risk. Staying in control is the goal.
Know the Risks
Gambling involves uncertainty and potential loss. You should never risk money you need for essentials such as rent, bills, or food. Treat bets as a paid form of entertainment, not as a way to make money or solve financial problems.
- Outcomes are random, and long-term play favours the house.
- Chasing losses often leads to bigger losses and stress.
- Using credit to gamble increases harm and debt exposure.
- Alcohol or fatigue can impair judgment and raise risks.
Self-Assessment: Are You in Control?
A quick self-check can help you spot issues early. Answer honestly and consider taking a break if any of these points feel familiar.
- You spend more time or money than planned.
- You chase losses or raise stakes after a loss.
- You hide gambling from people close to you.
- You feel anxious, irritable, or guilty after playing.
- Bills, savings, or work suffer because of gambling.
If several items apply, consider using limits, a cooling-off period, or a longer self-exclusion. Independent support services listed below can guide you further.
Practical Tools You Can Use Today
Start with time and spend controls. Setting a deposit limit can cap how much you add to your account within a chosen period. Session reminders and reality checks show how long you have been playing and prompt regular breaks so decisions don’t blur together.
If you feel tempted to keep going after a loss, use a cooling-off option. This logs you out for a selected period and blocks access until the timer ends. When stronger boundaries are needed, self-exclusion offers a longer, firmer block that covers your account for a fixed term.
Tools work best when combined with personal rules: decide a budget before you play, set a time window, and stick to both. Avoid gambling on credit, keep savings separate, and do not gamble when upset or under the influence.
Time and Money Limits
Setting limits is the simplest way to reduce risk. Choose values that fit your budget and life, then let the system enforce them.
- Deposit limits: daily, weekly, or monthly caps on what you can add.
- Loss limits: set the maximum you are prepared to lose in a period.
- Wager limits: cap the total amount staked across games.
- Session reminders: timed prompts to review your activity and stop.
Reality Checks and Cooling-Off
Reality checks appear during play to show elapsed time and recent results. Use the prompt to pause, review your balance, and reassess. If you need a stronger pause, activate a cooling-off period and step away. When the timer is on, you cannot cancel it, and access remains blocked until it expires.
Self-Exclusion
Self-exclusion is for moments when you need a firm boundary. It locks your account for a selected term and prevents new accounts during that period. Choose a length that matches your needs; longer terms give more space to reset habits and seek advice.
You can pair account exclusions with device-level and multi-operator blocking tools. Blocking software reduces exposure to gambling content and ads, helping you keep the commitment across apps and browsers. If you need help choosing blocks, speak to one of the support organisations listed below.
Protecting Minors and Vulnerable People
Gambling is strictly for adults. Keep login details private, never store card data in shared browsers, and log out after every session. Use parental controls on devices that minors might access.
- Enable device-level content filters.
- Use app store restrictions to block downloads of real-money apps.
- Store payment cards securely and avoid auto-fill on shared devices.
- Educate teens about the risks of loot boxes, social casino apps, and real-money play.
Helping Someone You Care About
If a friend or family member may be experiencing harm, approach the topic with care. Share observations rather than accusations, listen without judgment, and point them to specialist support. Offer practical help, such as looking over finances or helping set up limits, but let them stay in control of decisions.
Protect your own wellbeing, too. Set boundaries around money and time, and avoid covering debts or lying to others on their behalf. Professional services can guide affected others on what to say, when to step back, and how to plan next steps.
When danger feels immediate—talk of self-harm, severe debt crisis, or safeguarding concerns—seek urgent help through emergency services or crisis hotlines. Safety comes first.
Professional Support and Free Helplines
Independent services provide confidential advice, counselling, and treatment across the UK. You can contact them directly; many operate 24/7 and offer chat, phone, or in-person options.
- GamCare: National Gambling Helpline 0808 8020 133 and live chat for advice, brief interventions, and referrals to local services.
- Gambling Therapy: online support and forums for anyone affected, with multilingual advice and signposting.
- Gordon Moody Association: structured treatment including residential programmes and retreat-based therapy for severe gambling addiction.
- NHS Southern Gambling Service: specialist, clinician-led assessment and treatment for people in the South of England; ask your GP for referral or contact the service directly.
These organisations can help with coping strategies, debt and budgeting advice, and pathways into longer-term therapy. If you are unsure where to start, call the GamCare helpline for a quick triage and referral.
Data and Privacy During Safer-Gambling Requests
When you request limits, cooling-off, or self-exclusion, we process your data for responsible-gambling purposes and account safety. This can include verification checks, contact about safer-gambling concerns, and steps to prevent access during exclusion periods. Details are handled under our Privacy Policy and applicable UK data protection law.
Fair Play and Game Design Transparency
Games use random number generation and published rules. Returns are statistical averages, not predictors of individual results. House edges mean that over time the operator retains a margin; short-term streaks do not change the underlying math. Treat every spin, hand, or bet as independent of the last.
Marketing claims and promotional terms should match the actual rules. Always read eligibility criteria, wagering requirements, time limits, and any withdrawal caps. If a rule is unclear, stop and check before you play.
Complaints and Dispute Options
If you have a concern about safer-gambling tools, contact support through live chat or the on-site form. Provide dates, screenshots, and a short description of the issue so we can review quickly. If a complaint remains unresolved, you can pursue escalation through the listed dispute channels on our Complaints page.
Responsible Marketing
Promotions target adults and exclude self-excluded or high-risk users where technically feasible. We avoid messaging that suggests gambling as a source of income, a solution to personal problems, or a rite of passage. You can opt out of marketing in your account settings and report any advertisement you find inappropriate.
Advertising follows UK codes and aims to avoid appealing to children or young people. We also avoid using individuals who appear under 25 in any marketing material. If you see content that appears to break these rules, let us know so it can be reviewed.
Legal and Jurisdiction Notice
This website serves users subject to local laws and licensing requirements. Access may be restricted in certain territories. You are responsible for complying with the law where you live and for ensuring that your use of the site is lawful.
Last Word
Set limits early, take breaks often, and seek help the moment gambling stops feeling like entertainment. Use the site tools, and keep the numbers for GamCare, Gambling Therapy, Gordon Moody Association, and the NHS Southern Gambling Service close. You are not alone, and free, confidential help is always available.
